When booking a move-in/move out cleaning you MUST select the move-in/move out package. If you do not, we are not liable for it to be a completed move-in/move-out and most likely will not confirm the booking. If you are a NEW customer you are REQUIRED to select Deep Clean for your FIRST Clean. The First Deep Clean will bring your house up to Cleanly standards making the following cleans more efficient and allows us to keep your house at a high level of cleanliness. The Deep Clean is a 3HR time slot and allocates the necessary time to properly clean your home. How to determine if you home is “Slightly Dirty, Pretty Dirty, or Very Dirty.” If your home hasn’t been professionally cleaned within the last year, you should select “Very Dirty.” If your home has been cleaned within the last 6 months, you should select “Pretty Dirty.” If your home has been professionally cleaned within the last 3 months, you should select “Slightly Dirty.”

Do’s: -Kitchen (clean sink out, counter tops, cabinet faces upper and lower, stove top) -All exterior surfaces in all rooms -Floors are mopped and vacuumed -Bathroom (complete toilet clean, shower, handles, tub, drain) -Bedroom shelving, nightstands, bed frames, tidy up bed) -All window sills Don’ts: -All Extras are not included (must be selected for an additional cost) – The extra time included in deep cleans allows for more detailed work in the above mentioned Do’s.

Do’s: -Kitchen (clean sink out, counter tops, cabinet faces upper and lower, stove top) -All exterior surfaces in all rooms -Floors are mopped and vacuumed -Bathroom (complete toilet clean, shower, handles, tub, drain) -Bedroom shelving, nightstands, bed frames, tidy up bed) -All window sills Don’ts: -All Extras are not included (must be selected for an additional cost) – The extra time included in deep cleans allows for more detailed work in the above mentioned Do’s.

-Everything included in a regular clean plus -Baseboards -Light Switches & Door Handles -Detailed Dusting -Back Splashes and Faucet Fixtures are polished -Light Organization of all rooms (for detailed organization select add on) -Extra hour included for high detail areas -Don’ts -All Extras are not included (must be selected for an additional cost)

Monday-Friday: 9am-5pm Saturday & Sunday: Closed

We do not charge for rescheduling as long as it is done before 24 hours of your original booking. Please see our Cancellation & Refund FAQ for further information

No. Unless it is before the 24 hour window. If it is cancelled within the 24 hour window your card will be charged.

We do not. Our insurance only covers our cleaners inside your home.

Please view your Account Page, look under “Subscription” to see your next scheduled cleaning. Please remember if that day doesn’t work for you, you can always change it.

You do Not! However if it’s your first time signing up with Cleanly, initial introduction always help develop the personable relationship with your home specialist.

Yes! All of our cleaners will be federally and state wide background checked.

In some instances “Harsh” chemicals are strictly used on tough to clean areas. For example, a glass shower door with calcium buildup will require CLR to clean.

Yes! It is actually preferred after the initial visit. This way we’re not holding you up if theres traffic or if parking is a little harder than usual to find.

Yes, it is. However there is no suggested percentage, whatever feels good to you. Any amount is greatly appreciated by your Home Specialist.

This seldomly occurs but accidents do happen. Please contact our office immediately to work with our insurance to get the object of value replaced.

If you are not happy with the service for any reason please call us immediately for further instructions. A Re-scheduled clean must be made with 2 business days of the original appointment

 No. Your information is collected and held on file to ensure your day and time is reserved. Your card will be charged within 24 hours of your booking unless cancelled before the 24 hour window.

No, are rates are calculated by the information you provide on our booking page. We provide some of the lowest rates in the industry.

 When you book online be sure to select the current level of cleanliness of your home. This ensures the proper amount of time is allocated to cleaning your home during your scheduled booking. Improper booking information will require you to reschedule at full rate.

 Please head to the “Account Page” on our website, login into your account. Find “cancel my account” and submit a quick form to successfully cancel your clean.