Helpdesk
Charge Point Management System
How long will it take for my refund to be processed?
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Charge Point Management System
What is 'roaming'?
How can I be reimbursed by my employer for charging at home?
When do charging transactions become visible in the platform or mobile app?
How can I change my bank details in the Stroohm LMS charging management platform?
Why do the names "Last Mile Solutions" and "Three Force BV" appear on the invoice?
Charging card
Compatible networks and roaming partners in Europe
Can I charge at Tesla Superchargers with my Stroohm charging card?
Can a visitor or family charge with his/her own charge card on the Stroohm charge point at my home?
Waar kan ik de laadpaal app downloaden?
Kan/Mag ik in het buitenland laden met mijn laadpas?
Charging station
Can a visitor or family charge with his/her own charge card on the Stroohm charge point at my home?
ABB Terra AC
Alfen
How to use an Alfen charging station: type Eve Single Pro-line - seperate charging cable
Explanation of the display of the Eve Single/Double Pro-line
Error codes and troubleshooting - Eve Single/Double Pro-line
EASEE
My EASEE charging cable is stuck, what do I do?
Can I lock the charger so only I can charge?
How do I use the cable lock?
How do I stop charging correctly and remove the charging cable?
How do I find the charger's serial number?
General
Advantages of Electric Cars with Single-Phase and Three-Phase Connections in Flanders
Should I register my charging station with my network operator?
Bi-Directional Charging, What's It All About?
Laadpunt Meldingsplicht in Vlaanderen, Wallonië en Brussel
Why doesn't my car charge as fast as I expected?
Smappee EV Home
How can I disable my charging station at night?
What does the EV Line LED and Connector state tell me?
How can I start and stop charging at my Smappee charging station? How much does it cost to charge?
Co-ownership
How do I register on the Stroohm platform as a resident of a VME (Association of Co-Owners)?
Individual or Collective Installation of Charging Stations in Co-Ownership?
Driver
How to choose a charging station?
How long will it take for my refund to be processed?
How can I change my bank details in the Stroohm LMS charging management platform?
How can I be reimbursed by my employer for charging at home?
I'm leaving my employer. What are my options regarding the Stroohm charging point?
Electrical driving
What is the difference between kW and kWh?
What is the consumption of an electric car?
What is the difference between Volt, Ampere, and kW?
What is the difference between private, semi-public, and public charging?
Which types of plugs are used for charging electric vehicles?
Fiscality and Governance
At what rate will I be reimbursed for home charging?
Impact of the Flemish Capacity Tariff on Electric Charging
What are the benefits of an electric car?
VREG, CWaPE, BRUGEL, and CREG are implementing a uniform method starting from November 2022, what does this mean for my home charging reimbursement?
VAT Deferral Invoices Last Mile Solutions / Threeforce BV
Fleet manager
What is Split Billing?
Laadpunt Meldingsplicht in Vlaanderen, Wallonië en Brussel
Hoe maak ik als bedrijf een account aan op het online platform?
Can I charge via a regular power outlet?
Charging Point Request Videos
General
How long will it take for my refund to be processed?
Contact your company’s fleet manager.
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