Helpdesk
Charge Point Management System
How long will it take for my refund to be processed?
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Charge Point Management System
At what rate will I be reimbursed for home charging?
How long will it take for my refund to be processed?
How do I log in to the Stroohm LMS platform?
How can I charge with a business charging card?
Onboarding on the Stroohm LMS platform of a fixed charge point that was not installed by Stroohm
Charging card
Can I use a fast charger with the Stroohm charging card?
Can I charge at charging stations not displayed in the charging station app?
How can I charge with a business charging card?
I lost my charging card, can I block it?
Hoe koop ik extra laadkaarten aan?
Charging station
Can a visitor or family charge with his/her own charge card on the Stroohm charge point at my home?
ABB Terra AC
Alfen
How to use an Alfen charging station: type Eve Single Pro-line - seperate charging cable
Explanation of the display of the Eve Single/Double Pro-line
Error codes and troubleshooting - Eve Single/Double Pro-line
EASEE
Can I lock the charger so only I can charge?
How do I use the cable lock?
How do I stop charging correctly and remove the charging cable?
How do I find the charger's serial number?
Is a charging point weatherproof?
General
How to choose a charging station?
When will I be reimbursed for my charging costs by my employer (business reimbursement)?
Why is my car not charging on solar only?
What is the charging time of an electric vehicle?
How does charging at a fast charging station (mode 4) work?
Smappee EV Home
How can I disable my charging station at night?
What does the EV Line LED and Connector state tell me?
How can I start and stop charging at my Smappee charging station? How much does it cost to charge?
Co-ownership
How do I register on the Stroohm platform as a resident of a VME (Association of Co-Owners)?
Individual or Collective Installation of Charging Stations in Co-Ownership?
Driver
Charging Point Request Videos
Kan/Mag ik in het buitenland laden met mijn laadpas?
Can a visitor or family charge with his/her own charge card on the Stroohm charge point at my home?
Hoeveel kost publiek laden?
How do I activate the user ports (P1) of my digital meter?
Electrical driving
Charging Point Request Videos
When will I be reimbursed for my charging costs by my employer (business reimbursement)?
BEV, PHEV, HEV, FCEV, ICE - what do these abbreviations stand for?
Advantages of Electric Cars with Single-Phase and Three-Phase Connections in Flanders
Is an electric car more expensive than a comparable petrol or diesel car?
Fiscality and Governance
At what rate will I be reimbursed for home charging?
Impact of the Flemish Capacity Tariff on Electric Charging
What are the benefits of an electric car?
VREG, CWaPE, BRUGEL, and CREG are implementing a uniform method starting from November 2022, what does this mean for my home charging reimbursement?
VAT Deferral Invoices Last Mile Solutions / Threeforce BV
Fleet manager
Hoe maak ik als bedrijf een account aan op het online platform?
Can I charge via a regular power outlet?
Charging Point Request Videos
Can I have a charging station customized in my brand style?
Can a visitor or family charge with his/her own charge card on the Stroohm charge point at my home?
General
How long will it take for my refund to be processed?
Contact your company’s fleet manager.
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