Helpdesk
Charging card
Waar kan ik de laadpaal app downloaden?
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Charge Point Management System
When do charging transactions become visible in the platform or mobile app?
How can I change my bank details in the Stroohm LMS charging management platform?
Why do the names "Last Mile Solutions" and "Three Force BV" appear on the invoice?
At what rate will I be reimbursed for home charging?
How long will it take for my refund to be processed?
Charging card
Can a visitor or family charge with his/her own charge card on the Stroohm charge point at my home?
Waar kan ik de laadpaal app downloaden?
Kan/Mag ik in het buitenland laden met mijn laadpas?
Hoeveel kost publiek laden?
Can I use a fast charger with the Stroohm charging card?
Charging station
Can a visitor or family charge with his/her own charge card on the Stroohm charge point at my home?
ABB Terra AC
Alfen
How to use an Alfen charging station: type Eve Single Pro-line - seperate charging cable
Explanation of the display of the Eve Single/Double Pro-line
Error codes and troubleshooting - Eve Single/Double Pro-line
EASEE
Can I lock the charger so only I can charge?
How do I use the cable lock?
How do I stop charging correctly and remove the charging cable?
How do I find the charger's serial number?
Is a charging point weatherproof?
General
Why doesn't my car charge as fast as I expected?
Which types of plugs are used for charging electric vehicles?
What is 'roaming'?
What is the difference between private, semi-public, and public charging?
What needs to happen to my installation when I switch from single-phase to three-phase at home?
Smappee EV Home
How can I disable my charging station at night?
What does the EV Line LED and Connector state tell me?
How can I start and stop charging at my Smappee charging station? How much does it cost to charge?
Co-ownership
How do I register on the Stroohm platform as a resident of a VME (Association of Co-Owners)?
Individual or Collective Installation of Charging Stations in Co-Ownership?
Driver
How can I change my bank details in the Stroohm LMS charging management platform?
How can I be reimbursed by my employer for charging at home?
I'm leaving my employer. What are my options regarding the Stroohm charging point?
I'm going to build. What electrical provisions can I make already?
Kan ik mijn laadpas zelf activeren?
Electrical driving
What is the difference between Volt, Ampere, and kW?
What is the difference between private, semi-public, and public charging?
Which types of plugs are used for charging electric vehicles?
What types of electric cars are there?
What is the energy capacity of a battery (or battery capacity)?
Fiscality and Governance
At what rate will I be reimbursed for home charging?
Impact of the Flemish Capacity Tariff on Electric Charging
What are the benefits of an electric car?
VREG, CWaPE, BRUGEL, and CREG are implementing a uniform method starting from November 2022, what does this mean for my home charging reimbursement?
VAT Deferral Invoices Last Mile Solutions / Threeforce BV
Fleet manager
Hoe maak ik als bedrijf een account aan op het online platform?
Can I charge via a regular power outlet?
Charging Point Request Videos
Can I have a charging station customized in my brand style?
Can a visitor or family charge with his/her own charge card on the Stroohm charge point at my home?
General
Waar kan ik de laadpaal app downloaden?
Deze kan je hier downloaden:
Apple/IOS
Google/Android
Last updated byadmin
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