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Helpdesk
General
Charge Point Management System
How do I log in to the Stroohm LMS platform?
How can I charge with a business charging card?
Onboarding on the Stroohm LMS platform of a fixed charge point that was not installed by Stroohm
I no longer wish to receive notifications. How do I turn it off?
What is Split Billing?
Charging card
How can I charge with a business charging card?
I lost my charging card, can I block it?
Hoe koop ik extra laadkaarten aan?
What do CPO and MSP mean?
What are the costs of charging at a public charging station?
Charging station
Can a visitor or family charge with his/her own charge card on the Stroohm charge point at my home?
ABB Terra AC
Alfen
Error codes and troubleshooting - Eve Single/Double Pro-line
How to use an Alfen charging station: type Eve Single Pro-line - seperate charging cable
Explanation of the display of the Eve Single/Double Pro-line
EASEE
How do I stop charging correctly and remove the charging cable?
How do I find the charger's serial number?
Is a charging point weatherproof?
General Operation of an Easee Charging Point
My charger is not connected to a WiFi network.
General
How does charging at a fast charging station (mode 4) work?
When using dynamic load balancing on the main fuse, which phases are used?
How do I activate the user ports (P1) of my digital meter?
What is the Mode 3 protocol and how does it work?
I'm leaving my employer. What are my options regarding the Stroohm charging point?
Smappee EV Home
How can I start and stop charging at my Smappee charging station? How much does it cost to charge?
How can I disable my charging station at night?
What does the EV Line LED and Connector state tell me?
Co-ownership
How do I register on the Stroohm platform as a resident of a VME (Association of Co-Owners)?
Individual or Collective Installation of Charging Stations in Co-Ownership?
Driver
How do I activate the user ports (P1) of my digital meter?
Hoe kan ik de installatie van een laadpunt aanvragen?
Why do I need to provide my bank details during registration?
Why do I need a charging station?
What should I do if the application form is not visible or the application is not coming through?
Electrical driving
Is an electric car more expensive than a comparable petrol or diesel car?
How does charging at a fast charging station (mode 4) work?
Impact of the Flemish Capacity Tariff on Electric Charging
Is a charging cable allowed to run over the sidewalk/pavement?
What are the benefits of an electric car?
Fiscality and Governance
What are the benefits of an electric car?
VREG, CWaPE, BRUGEL, and CREG are implementing a uniform method starting from November 2022, what does this mean for my home charging reimbursement?
VAT Deferral Invoices Last Mile Solutions / Threeforce BV
Should I register my charging station with my network operator?
How long will it take for my refund to be processed?
Fleet manager
Charging Point Request Videos
Can I have a charging station customized in my brand style?
Can a visitor or family charge with his/her own charge card on the Stroohm charge point at my home?
At what rate will I be reimbursed for home charging?
How to choose a charging station?
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