Helpdesk
Charge Point Management System
How long will it take for my refund to be processed?
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Charge Point Management System
Why do the names "Last Mile Solutions" and "Three Force BV" appear on the invoice?
At what rate will I be reimbursed for home charging?
How long will it take for my refund to be processed?
How do I log in to the Stroohm LMS platform?
How can I charge with a business charging card?
Charging card
Kan/Mag ik in het buitenland laden met mijn laadpas?
Hoeveel kost publiek laden?
Can I use a fast charger with the Stroohm charging card?
Can I charge at charging stations not displayed in the charging station app?
How can I charge with a business charging card?
Charging station
Can a visitor or family charge with his/her own charge card on the Stroohm charge point at my home?
ABB Terra AC
Alfen
How to use an Alfen charging station: type Eve Single Pro-line - seperate charging cable
Explanation of the display of the Eve Single/Double Pro-line
Error codes and troubleshooting - Eve Single/Double Pro-line
EASEE
Can I lock the charger so only I can charge?
How do I use the cable lock?
How do I stop charging correctly and remove the charging cable?
How do I find the charger's serial number?
Is a charging point weatherproof?
General
What is 'roaming'?
What is the difference between private, semi-public, and public charging?
What needs to happen to my installation when I switch from single-phase to three-phase at home?
How to choose a charging station?
When will I be reimbursed for my charging costs by my employer (business reimbursement)?
Smappee EV Home
How can I disable my charging station at night?
What does the EV Line LED and Connector state tell me?
How can I start and stop charging at my Smappee charging station? How much does it cost to charge?
Co-ownership
How do I register on the Stroohm platform as a resident of a VME (Association of Co-Owners)?
Individual or Collective Installation of Charging Stations in Co-Ownership?
Driver
I'm leaving my employer. What are my options regarding the Stroohm charging point?
I'm going to build. What electrical provisions can I make already?
Kan ik mijn laadpas zelf activeren?
Charging Point Request Videos
Kan/Mag ik in het buitenland laden met mijn laadpas?
Electrical driving
Which types of plugs are used for charging electric vehicles?
What types of electric cars are there?
What is the energy capacity of a battery (or battery capacity)?
Charging Point Request Videos
When will I be reimbursed for my charging costs by my employer (business reimbursement)?
Fiscality and Governance
At what rate will I be reimbursed for home charging?
Impact of the Flemish Capacity Tariff on Electric Charging
What are the benefits of an electric car?
VREG, CWaPE, BRUGEL, and CREG are implementing a uniform method starting from November 2022, what does this mean for my home charging reimbursement?
VAT Deferral Invoices Last Mile Solutions / Threeforce BV
Fleet manager
Hoe maak ik als bedrijf een account aan op het online platform?
Can I charge via a regular power outlet?
Charging Point Request Videos
Can I have a charging station customized in my brand style?
Can a visitor or family charge with his/her own charge card on the Stroohm charge point at my home?
General
How long will it take for my refund to be processed?
Contact your company’s fleet manager.
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