Helpdesk
Charging station
Smart cable NRG Kick
OCPP Confiiguration for the NRGkick
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Charge Point Management System
Why do I need to provide my bank details during registration?
What is 'roaming'?
How can I be reimbursed by my employer for charging at home?
When do charging transactions become visible in the platform or mobile app?
How can I change my bank details in the Stroohm LMS charging management platform?
Charging card
Why doesn't my Stroohm charging card work on a public charging station?
Compatible networks and roaming partners in Europe
Can I charge at Tesla Superchargers with my Stroohm charging card?
Can a visitor or family charge with his/her own charge card on the Stroohm charge point at my home?
Waar kan ik de laadpaal app downloaden?
Charging station
Can a visitor or family charge with his/her own charge card on the Stroohm charge point at my home?
ABB Terra AC
Alfen
How to use an Alfen charging station: type Eve Single Pro-line - seperate charging cable
Explanation of the display of the Eve Single/Double Pro-line
Error codes and troubleshooting - Eve Single/Double Pro-line
EASEE
Easee: Q&A on Elsäkerhetsverket Case and Sales Ban on Easee Charge and Home Products
My EASEE charging cable is stuck, what do I do?
Can I lock the charger so only I can charge?
How do I use the cable lock?
How do I stop charging correctly and remove the charging cable?
General
Why do I need a charging station?
Using and accessing the P1 port of the digital meter in Belgium
Advantages of Electric Cars with Single-Phase and Three-Phase Connections in Flanders
Should I register my charging station with my network operator?
Bi-Directional Charging, What's It All About?
Smappee EV Home
How can I disable my charging station at night?
What does the EV Line LED and Connector state tell me?
How can I start and stop charging at my Smappee charging station? How much does it cost to charge?
Co-ownership
How do I register on the Stroohm platform as a resident of a VME (Association of Co-Owners)?
Individual or Collective Installation of Charging Stations in Co-Ownership?
Driver
At what rate will I be reimbursed for home charging?
How to choose a charging station?
How long will it take for my refund to be processed?
How can I change my bank details in the Stroohm LMS charging management platform?
How can I be reimbursed by my employer for charging at home?
Electrical driving
What is the charging time of an electric vehicle?
The fuse often blows during charging. What is wrong?
What is the difference between kW and kWh?
What is the consumption of an electric car?
What is the difference between Volt, Ampere, and kW?
Fiscality and Governance
Laadpunt Meldingsplicht in Vlaanderen, Wallonië en Brussel
At what rate will I be reimbursed for home charging?
Impact of the Flemish Capacity Tariff on Electric Charging
What are the benefits of an electric car?
VREG, CWaPE, BRUGEL, and CREG are implementing a uniform method starting from November 2022, what does this mean for my home charging reimbursement?
Fleet manager
Why do I need a charging station?
What is Split Billing?
Laadpunt Meldingsplicht in Vlaanderen, Wallonië en Brussel
Hoe maak ik als bedrijf een account aan op het online platform?
Can I charge via a regular power outlet?
General
OCPP Confiiguration for the NRGkick
Apple Store: NRGkick App
Play Store: NRGkick App
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