Sales Support Agent
Are you ready to help us install charging points? Join our dynamic and dedicated team of installers, all committed to achieving one goal: satisfied customers. You’ll receive daily support from your colleagues at the office. If you’re looking for a role in a growing sector, read on.
After a comprehensive three-month training program, you’ll enjoy a high degree of independence. Assignments are sent directly to your smartphone, providing all the preparatory information you need. This allows you to head directly to the client from home each morning. You’ll have your own van, equipped with top-quality tools and materials from leading brands.
You will regularly visit our headquarters in Schelle. As an installer, your role is crucial and involves significant customer interaction. These office visits are an opportunity to share knowledge and experiences with your colleagues, ensuring that you have a tangible impact on our organization. The office team is your backup for any challenges you encounter, making a good connection with them invaluable.
- Preparing for assignments using provided work orders on your smartphone.
- Maintaining and ordering stock for your van.
- Informing the end-user about your approach, installation, and operation of the charging point.
- Installing charging points, including cabling and installation.
- Conducting audits to analyze installation solutions.
- Troubleshooting issues between 07:00 and 17:00.
- Performing maintenance on charging points.
- Providing feedback to improve processes based on your experience.
- Keeping your knowledge up to date with our in-house training programs.
You have an A2 diploma in electricity or equivalent experience. You find satisfaction in delivering top-quality installations at homes or offices. You are resilient under pressure and take pride in completing tasks to the highest standard. You communicate effectively and derive satisfaction from having happy customers.
- Technical Proficiency: Understands the technical aspects of charging points and can explain them clearly.
- Industry Insight: Keeps up-to-date with trends and developments in the electric vehicle (EV) and renewable energy sectors.
- Sales Skills: Able to convincingly present the benefits of charging points and close deals effectively.
- Negotiation Ability: Skilled at negotiating terms and pricing with potential clients.
- Empathy: Understands and anticipates the needs and concerns of customers.
- Service-Oriented: Prioritizes customer satisfaction and is willing to go the extra mile to ensure a positive experience.
- Clarity: Communicates complex information in a straightforward and easy-to-understand manner.
- Listening Skills: Pays attention to customers' needs and responds appropriately.
- Time Management: Manages appointments, follow-ups, and deadlines efficiently.
- Detail-Oriented: Ensures all aspects of a sale and installation are handled meticulously.
- Flexibility: Can adjust sales strategies based on customer feedback and market changes.
- Problem-Solving: Quickly finds solutions to any issues that arise during the sales process.
- Passion for EVs: Genuinely interested in electric vehicles and sustainable energy.
- Positive Attitude: Maintains a positive and proactive approach in all interactions.
- Integrity: Conducts business in an honest and ethical manner.
- Reliability: Follows through on promises and commitments.
- Collaboration: Works well with colleagues in sales, installation, and customer service.
- Supportive: Offers assistance and shares knowledge with team members.
Experience: 2+ Years
Working Hours: 07h00 – 17h00
Working Days: Monday To Friday
Salary: €30k – €45k
